At Bespoke Advice we seek to match your expectations - and some.
Our focus is on establishing professional relationships which are built to last, on solid foundations of trust, understanding and accessibility.
So we're painting a good picture, but...
Don't just take our word for it.
We want you to be happy with our service
We take care to maintain high standards of service. If we are aware of client concerns or unease we give priority to resolving the matter as quickly as possible and have a clear process to ensure that complaints are handled fairly and within reasonable timescales. Please contact Suzi Lane of Bespoke – Advice Limited for a copy of the latest Complaints Handling Procedure.
In the event that we are unable to resolve the issue to your satisfaction or within our stated timescales then you may refer your complaint to the Financial Ombudsman Service within six months of the date of our final response letter, otherwise you would lose this referral right. A copy of the Financial Ombudsman Service leaflet ‘Want to take your complaint further?’ will be sent to you and you may request further copies as necessary.
The contact details for the Financial Ombudsman Service (FOS) are as follows:
Financial Ombudsman Service Exchange Tower London E14 9SR
Telephone: 0800 023 4567